How to be a Trusted Adult
How to be a Trusted Adult
Emily Hoover
Health Educator
Poe Center for Health Education
Do you serve as a “trusted adult” for a young person? Could you?
Youth need trusted adults to help them navigate challenges. A dependable, reliable adult can make all the difference. A trusted adult is someone who helps provide support to youth, offering opportunities for prevention and intervention around issues that impact them¹.
Trusted adults serve as protective factors, providing a safe harbor where young people can turn for guidance, support, and understanding. Protective factors are individual or environmental characteristics that promote the health and emotional well-being of children and adolescents². Examples of a trusted adult may include a parent, aunt or uncle, grandparent, teacher, coach, school nurse, counselor, health care provider, school administrator, a community faith-based leader, or a Poe Center educator.

The common thread among trusted adults is their commitment to listening and engaging with youth, rather than lecturing or giving orders. They create an environment where open conversations can occur on important topics such as social media, mental health, vaping, puberty, alcohol, healthy relationships, bullying, and substance use.
It can be daunting to be approached by a young person looking for help. How do you handle it? You need to remember to be empathetic, open, supportive, and compassionate. You do not need to have all the answers. Listening, offering support, and connecting youth to resources are key roles of a trusted adult.
Here are tips for when you are approached:
1. Take concerns seriously. Young people struggle to take the first step of approaching a trusted adult – it takes a lot of courage to talk openly. Take their concerns seriously and if more support or resources are needed, seek out those resources for youth. Bridge the gap and honor them by caring for their concerns.
2. Talk openly and listen actively. Have open conversations with youth and know that your act of listening with a caring ear is powerful. Listen with the goal of understanding, rather than lecturing or giving directives³. It is important to keep the lines of communication open so you can have productive conversations with youth.
3. Be a role model. A young person is likely to talk to an adult that they consider a role model. Model healthy behaviors and values for youth to observe – youth may not show it but they take note of your behavior. Be a protective factor by modeling safe ways to have fun and engage in your community. Some examples include volunteering with youth organizations, exercising regularly, eating healthfully, or supporting your friends.
Trusted adults are a vital part of the support network for children and youth. Schools, community organizations, friends, and families each play a role in cultivating environments where young people feel seen, heard, and valued. By being a consistent presence and investing your time, you could become a positive force in a young person’s life.
How can YOU be a positive force in the life of children and youth?
The Poe Center can help.
At the Poe Center, programs consistently emphasize referring children and youth to these invaluable protective figures. The Poe Center has programs designed for parents and adults who serve youth, as well as programs for parents and adults to join together.
These programs are in the topics of bullying prevention, mental health, substance use prevention, navigating puberty and reproductive health, adolescent brain development, and overall wellness and nutrition.
See the Poe Center website for more information on adult programming that can help you be a trusted adult.

Work in the community helps emphasize the importance of trusted adults. For example, the Fuquay-Varina Coalition for a Healthy and Safe Community created the Be the ONE Trusted Adult Campaign to raise awareness about the critical role trusted adults play in the lives of youth. When young people have at least one trusted adult, they experience better overall outcomes.
In addition to raising awareness, the Be the ONE Trusted Adult Campaign partners with local high schools and invites youth to nominate teachers and school staff whom they consider trusted adults. Through the nomination process, students share why they feel each nominee is a trusted adult. These insights help us better understand the qualities they value in trusted adults. The campaign is a celebration of positive role models and encourages more adults in our community to become trusted adults.
The importance of trusted adults is invaluable. Become the best trusted adult you can be. Work individually and with the community to be a protective factor for youth. Together, these efforts strengthen the meaningful relationships that are vital to youth resilience and well-being.
Sources
- NAMI HelpLine. (2021). Who is a trusted adult? In NAMI HelpLine [Report]. Who is a Trusted Adult?.
- Centers for Disease Control and Prevention. (2022). Protective Factors in Schools. Division of Adolescent and School Health, National Center for Chronic Disease Prevention and Health Promotion. Protective Factors in Schools.
- National Alliance on Mental Illness. (2025, July 29). Be a trusted adult for young people in your life | National Alliance on Mental Illness (NAMI). National Alliance on Mental Illness (NAMI). Be a trusted adult for young people in your life.

Featured Event:
#YouthCulture: Adolescent Brain Development and the Role of Social Media examines the impact of social media on emotional, social and physical health. This program is intended for educators, health professionals, parents, other non-profit organizations, and any one else who serves youth in their personal or professional lives.
Sign up today to reserve your spot. This program is presented at no charge to attendees.
Date: Thursday, November 13, 2025
Time: 6:00 PM to 7:30 PM
Location: Poe Center for Health Education 224 Sunnybrook Rd Raleigh, NC 27610
Volunteerism: Where Business Meets Community
Volunteerism: Where Business Meets Community
Callie Hammer
Development Associate Director
Poe Center for Health Education
Have you heard of the term corporate social responsibility (CSR)? The term may sound daunting, but at its core, corporate social responsibility is the way that businesses work toward and achieve goals related to ethics, sustainability, and social impact1. A brand or company’s easily-recognizable values, connections to social causes, and ties to the community can enhance public perception and interactions.
1. Philanthropic Responsibility: Actively seeking to make society a better place.
2. Ethical Responsibility: Operating in a fair manner towards employees, suppliers, and customers. This includes fair pay and safe working conditions.
3. Environmental Responsibility: Behaving in an environmentally friendly way by reducing harmful practices, regulating energy consumption, and offsetting negative environmental impact.
4. Economic Responsibility: Using money not just for profit, but for good.
Historically, businesses have participated in philanthropic responsibility by putting company earnings towards a cause or establishing a corporate foundation or trust. However, the landscape of philanthropic responsibility is changing, and it is shifting to include employees.
Employees are now centered in companies’ efforts to meet philanthropic goals. New strategies include employee donation match programs, fundraising campaigns, and volunteerism.

Types of Volunteerism:
- Volunteer Time Off: Paid time that employees can use to complete volunteer work. This supports individual volunteer efforts.
- Designated Day of Service: A planned day where a group of employees from a company volunteer with an organization during normal work hours. This supports team-based volunteer efforts.
- Volunteer Grant Program: Corporate initiative where an employer donates money to a nonprofit organization on behalf of an employee who volunteers for a certain number of hours. Grant programs may vary from business to business.
Why is volunteerism an important part of CSR?
Volunteerism can be one of the most visible forms of corporate social responsibility and can positively influence public perception of a business. Here’s how:

- Direct Community Impact: Volunteerism signals that the business is invested in supporting and solving real-world problems and that the commitment is more than writing checks.
- Brand & Reputation2: Volunteering builds goodwill within the community. A business that is active in the community earns more trust, influence, and loyalty.
- Strategic Partnerships3: By volunteering and supporting organizations that have a similar focus, a business’s efforts can increase awareness and amplify social change through shared networks, resources, and time spent.
Why should volunteerism be a part of your business’s CSR goals?
Volunteerism provides a long list of benefits to companies and supports the everyday needs of nonprofit organizations. Many nonprofit organizations have large projects that can be done in a day with the support of helping hands. There are many volunteer opportunities at the Poe Center, such as mulching PlayWell Park, completing a mailing project, planting garden beds in our GrowWell Garden, or volunteering at Poe Center events.
Additionally, nonprofits can benefit from skill-based volunteering, where employees lend their time and professional skills to provide support. Many employees have professional skills and backgrounds that benefit nonprofit organizations. This includes, but is not limited to, legal expertise, accounting knowledge, financial advising, subject area expertise, and assistance from local elected officials. Professional skillsets are vital to nonprofit Boards of Directors, committees, and specific projects or initiatives.
- Higher Employee Engagement & Satisfaction: Volunteering provides employees with a sense of purpose, fosters community connections, and makes a difference. Employees involved in volunteer activities report higher career satisfaction and a greater sense of pride4 .
- Reduced Employee Turnover: Employees who feel engaged and connected have 20% longer expected tenures and are 50% more likely to be in leadership positions5 .
- Increased Team Morale: Team volunteerism gives coworkers the chance to connect and engage with each other outside of the workplace. This creates authentic connections outside of projects, goals, and expectations. Doing meaningful work together can strengthen team bonds and in turn enhance productivity, morale, and team culture5.

Volunteerism is a mutually beneficial component of corporate social responsibility. Organizations like the Poe Center are able to further their mission every day by connecting and collaborating with local companies and businesses.
The Poe Center is committed to creating a healthier future for all North Carolinians and we welcome volunteers from companies or businesses that want to be a part of our mission.
Sources
Corporate Social Responsibility: Types and key insights. (n.d.). Corporate Social Responsibility: Types and key insights.
How Volunteerism is the future of CSR | Percent Pledge. (n.d.). How Volunteerism is the future of CSR | Percent Pledge.
3Strand, B. (2024, April 3). Corporate Social Responsibility: Empowering nonprofits. POINT – Easiest Volunteer App, Everrr. Corporate Social Responsibility: Empowering nonprofits.
Basil, D. &. R. M. &. B. M. &. U. J. (2011). Company support for employee volunteerism: Does size matter? ideas.repec.org. Company support for employee volunteerism: Does size matter?
Chromy, M. (2025, September 10). Corporate Volunteerism: A complete guide to getting started. Bloomerang. Corporate Volunteerism: A complete guide to getting started.

Featured Program:
Unsure of your company’s corporate social responsibility goals and commitment to philanthropy? Ask! Looking to grow your company’s philanthropic responsibility efforts? Reach out to us. We would love to work with you and your group!






